Complaints, abuse and copyright
This page explains how to report something in Nubilux, and what happens afterwards.
Where to report
| Subject | Send to |
|---|---|
| Privacy, access, erasure | privacy@nubilux.com |
| Copyright — something of yours has been used without permission | support@nubilux.com |
| A module that is harmful, misleading or offensive | support@nubilux.com |
| A security flaw you have found | support@nubilux.com |
| Anything else | support@nubilux.com |
What we need to know
Feel free to keep it short, but include:
- what the matter concerns, and where in the service you saw it,
- why you believe it is wrong,
- how we can reach you.
For copyright matters, also include what the work is, where it was originally published, and confirmation that you are entitled to act on behalf of the rights holder.
What happens
- You receive confirmation that we have received the report, normally within three working days.
- We assess the matter. If the content is a module that could harm users, we disable it first and assess afterwards. This is intentional: the risk of leaving something harmful in place is greater than the inconvenience of taking it down too early.
- We respond with what we have done. If the answer is that we take no action, we say why.
- If you disagree with the conclusion, you may ask for the matter to be reassessed. A different person will then look at it.
Deadlines
| Matter | Deadline |
|---|---|
| Confirmation of receipt | 3 working days |
| Privacy request (access, erasure, rectification) | 1 month |
| Module posing an acute risk | Disabled immediately |
| All other matters | We state the expected time when we confirm receipt |
Security flaws
If you find a security flaw, tell us before making it public, so we have time to fix it. We will not take legal action against anyone who searched in good faith, did not extract data about others, and gave us reasonable time to respond.
Do not test on other people's accounts, and do not download data that is not yours.
Complaining to the authorities
If the matter concerns personal data and you are not satisfied with our response, you may complain to the Norwegian Data Protection Authority, datatilsynet.no.
